Hold the space your work needs
Choose the dates, number of days, and quantity to hold. The saved service event reduces availability at once without adding a customer to the attendee list.
Servicing events
Block out capacity for servicing, maintenance, deep cleans, or staff holds without creating a customer booking. The capacity is consumed, but customers never see the booking.
Capacity holds for anything that is not a customer
Equipment goes out for repair, a venue needs a deep clean or staff need a date held for an internal event. A servicing event takes up places in the same way as a booking, but it has no QR code, ticket email, contact record or payment, and customers never see it. Without one, the only way to block the places is a fake customer booking, which clutters the attendee list and sends a confirmation email.
Example
A ceramics studio sells 10 places a day and needs to treat its floor over two days. It creates a servicing event called "Floor treatment" holding all 10 places on both days, so the booking page shows those dates as full. It records the £180 contractor's bill as a cost against the studio listing, and the ledger shows that listing's profit with the cost taken off.
A servicing event is created from the admin panel with a name, a start date, a number of days and how many places of each listing it holds. If a listing has 10 places and a servicing event holds 3, customers can book 7.
Where servicing events appear
Servicing events appear in their own section of the admin panel, with a list, create, edit, duplicate, and delete. The dashboard shows upcoming service events so you can see what is coming.
They do not appear anywhere a customer would look. The public ticket page, QR codes, wallet passes, check-in, bulk email targets, and CSV attendee exports all filter them out. The only place they appear alongside real bookings is the admin calendar, where they are labelled clearly.
Record the cost
A servicing event can have costs recorded against it - the price of the repair, the cleaning crew's fee, the part that was replaced. Each cost posts to the ledger against the listing it affects, so the listing's profit reflects both income and costs.
Costs are recorded with an amount, a memo, and the listing they relate to. Editing a cost later adds an adjustment leg rather than rewriting history, so the ledger stays auditable.
Limits
A servicing event does not move or cancel customers who have already booked the dates it covers, so check the calendar before holding a busy day. Deleting the servicing event frees its places again.