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Choose your email provider

Chobble Tickets sends booking emails through an email delivery company rather than from its own server. Five are supported: Resend, Postmark, SendGrid, Mailgun (US) and Mailgun (EU).

Connecting a provider

In the advanced settings, pick the provider, paste in the API key it gives you and enter the address your emails should come from, such as tickets@yourvenue.org. The key cannot be read back after saving, so nobody with access to the settings page can copy it. Each change is written to the activity log.

After saving, a "Send Test Email" button sends a message to your business email address. If it fails, the page shows the provider's own error message, which usually names the problem, such as a wrong key or a sending address the provider has not approved yet.

An email settings form with Mailgun (EU) selected as the provider, a masked API key and a tickets@oakfieldevents.org sender address
The organiser picks the provider, its region and the address tickets are sent from. The saved API key is shown masked rather than in plain text.

Why a delivery company is needed

An ordinary email account is blocked after a few hundred messages, because sending many at once looks like spam. Delivery companies are built to send in bulk from your own domain. Their charges are separate from Chobble's price, so check each one's allowance against how many emails you send.

Mailgun (EU) uses Mailgun's European region rather than its US one.

What gets sent

After each booking, the attendee gets a confirmation email with a picture of their ticket and its QR code, and you get a notification with the booking details. You can rewrite both with email templates. Bulk email to past attendees also goes through your provider.

Without a provider

Email is optional. When neither you nor your host has set up an email provider, the site sends no emails, and bookings, payments and check-in work as normal. Attendees then reach their ticket from the confirmation page after booking. A host can set up one provider for every site it runs, and the admin guide names it when it has. Bulk email always needs your own provider, so marketing from one site cannot get other sites on the same host marked as spam.

Providers