Ticketing Payments
What happens when a buyer pays for tickets, from the checkout to the organiser's account
When someone buys a ticket, four things happen. A checkout opens, a card is charged, the money lands in an account, and the booking is recorded. Ticketing platforms differ most in the third step: whose account the money arrives in, and who takes a share on the way.
This guide describes that payment path on Chobble Tickets, and the costs that sit around it.
The money goes to the organiser's account
A paid booking opens the checkout of the site's payment provider, which is Stripe, Square or SumUp. The buyer pays there, and the money settles into the organiser's own account with that provider.
Chobble Tickets never holds ticket money and takes no share of a sale. Payout timing is set by the payment provider, not by Chobble.
Card details are entered at the provider's checkout and handled by the provider. What the platform stores is the booking record and a payment identifier from the provider, not the card.
The charges around a ticket
Two figures sit beside each ticket. The ticket price is set by the organiser and goes to the organiser. Payment processing is charged by the provider at its own rate, such as Stripe's 1.5% + 20p on a UK card transaction.
Chobble Tickets adds nothing to either figure. There is no platform fee per sale, no booking fee when a balance payment is made, and no charge that changes with volume. The fee calculator compares what providers take at different volumes, and where ticketing money goes separates platform income from processing costs.
Deposits, balances and unpaid checkouts
A listing can take a deposit at booking and the balance later. The booking uses capacity when the deposit payment is confirmed, and the customer settles the rest through a signed payment link. A deposit of zero is also valid, which turns the booking into a reservation that is paid in full later.
An unpaid checkout reserves nothing. Capacity is used when payment confirmation arrives, not when a checkout opens. If two confirmed payments race for the final place, the later payment is refunded automatically.
Refunds, cash and records
The admin panel issues a full refund for one booking or for every booking on a cancelled event. You can record cash, bank transfers, card-machine payments or vouchers against the booking, so offline money and online money share one ledger.
Everything exports as CSV for a treasurer or accountant.
Why the platform price does not follow sales
Chobble Tickets is paid for hosting in advance: £50 a year or £5 a month, with a £25 annual rate for charities, community groups, artists and musicians. Because the income is that flat price rather than a share of sales, the platform costs the same at ten tickets or at ten thousand.
The Stripe, Square and SumUp page describes how to connect an account, what happens when a payment fails, and how refunds are processed.